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Sarah receives her new shoes in the post, to her dismay, the colour isn't what she expected and she doesn't really like them.
She remembers that her friend John said the CCPC have advice for consumers. She discovers that she has 14 days to return her shoes under legislation know as the Consumer Rights Directive.
She gets in touch with the retailer who tell her that she can return the shoes for a refund using their online cancellation form. With her refund she buys another pair of shoes.
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