Don't forget to call your clients in the week prior to your course.
ABC Limited, Janice speaking, how may I help you?
Hi Janice, Jim here from St John training. I'm your tutor for your First Aid Course next week.
Oh, hi Jim. I'm really glad you called. We booked the course months ago, it's great to know you haven't forgotten about us!
Client Course Checklist Course Type Level1 Client Name Venue Address
Nope, you're all booked in! I just need to check a few details with you....
I'm really glad I checked, or I could have ended up at the wrong venue! Thanks Janice. I'll see you next Monday.
Thanks so much for your call, Jim. We're really looking forward the our First Aid course. See you then!
I've just been talking to Jim from St John, he's coming to run our First Aid course for us next Monday. He sounds like a real fun guy!
Cool! I can't wait!
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