Customer Experience #2


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  • The family, with their Well-Being Coach, figures out a realistic plan to achieve their goals and adds it to their family profile.
  • GOAL #2: MAKE DINNER 1X WEEK - Carla: Choose healthy recipe - John: Pick up groceries after work - Daniel: Set the table - Kimberly: Help Carla with meal prep
  • GOAL #1: MANAGE DANIEL'S ASTHMA - Carla: Share care plan with ex-husband and teachers - John: Check for signs before school - Daniel: Take medicine when difficult to breathe - Kimberly: Check in with Daniel at lunch
  • Your Family's Goals
  • They can decide which programs or services to invest their points in on top of their basic healthcare services.
  • To help families choose services, they are given a set amount of points.
  • ASTHMA MANAGEMENT Asthma camp...............................20 pts 1:1 Asthma Consultation..............15 pts Group Asthma Classes..................8 pts Home Environment Assessment..5 pts NUTRITION Healthy Cooking Class.................10 pts Food Delivery Service...................8 pts YouTube Cooking Videos..............Free MENTAL HEALTH Therapy Sessions.........................15 pts
  • You have 25 points. What services would help you meet your goals?
  • Over the next four months, they work towards their goals and track their progress.
  • John went to the gym 3x
  • Weekly Progress on Goals
  • Asthma Management Class
  • Cooked dinner together 1x
  • Daniel went to asthma class
  • Each week, the family can see how they are doing on their goals overall. The better they do, the more points they earn.
  • Your Family's Progress
  • Carla +10 Daniel +5
  • John +2 Kimberly
  • They can get in touch with their coach and care team at any time. If they get sick, they go to a 24 hour clinic. The clinic has all their health information.
  • I'll let your care team and Well-Being Coach know what's happened. They will check in with you tomorrow.
  • Health info for Gonzalez family
  • At the end of four months, the family - with their Well-Being Coach - decides whether they want to continue with their goals or change goals. They can also shift which programs they want to try next.
  • We feel we did well on managing Daniel's asthma -- no full-blown asthma attacks! But I think we need more help in eating healthier foods.
  • Sure!
  • Goals
  • No problem! Do you want to try the healthy cooking class and food delivery to see if that works better for your family?
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