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Kerry is moving to QLD. She is organising her move. She calls her insurer, GIO to advise them of her change in address.
GIO regretfully explains they are unable to insure Kerry in QLD. GIO advises Suncorp may be able to insure her. Kerry has been with GIO for 25 years and trusts them enough to give Suncorp a call.
Suncorp welcomes Kerry to QLD. "Wow Kerry, I can see you've been with GIO for a long time and with your vehicle you've had Lifetime New for Old for the past 4 since it was brand new. Great news, here at Suncorp we can honour your Lifetime New for Old".
Kerry is happy to receive the Lifetime New for Old option on her policy with Suncorp. She feels assured her car is as protected as it was with GIO.
Kerry is thinking back to her conversation with Suncorp. She has Life Insurance, Banking and her Home currently insured with numerous other providers. She thinks to herself "I must call Suncorp back to connect my products, after the beach..."
Kerry is on her way to becoming a "Connected Customer".
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