Transforming Customer Service

Transforming Customer Service

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Storyboard Description

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Storyboard Text

  • Customer Service Experience Choice
  • Welcome Desk
  • Welcome to CNM, How can I assist you?
  • OR
  • I would like to register for classes
  • Welcome Desk
  • Oh, you're in the wrong office. You need to go to Student Services.
  • Dang. This place is so confusing.
  • Where is this place and why is registering so hard!?
  • Welcome Desk
  • Awesome. Okay; Let me help you register.
  • Thank you! CNM is so great.
  • Way to go! You are now registered.
  • Nice! That was so easy!
  • What a great experience! I love CNM!
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