Lost & Damaged Baggage

Lost & Damaged Baggage

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Storyboard Description

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Storyboard Text

  • Hello, I've just landed from London and can't find my bag.
  • Good afternoon Miss, how can I help you?
  • Yes, here you are.
  • Ok, could I please see your boarding pass and baggage tag receipt?
  • Yes, it's black with white pokkadots and it's quite large. It also has a heart lock on the zip and has a handle and 4 wheels.
  • Can I ask for a description of your lost bag?
  • When I checked it in back at Heathrow.
  • When did you last see your suitcase?
  • I just hope that it arrives soon as all my important and personal items are in that bag
  • I am very sorry and can only imagine the stress you are going through.
  • Of course, my name is Ava Brown,my home address is 17 Covent Street, London and my mobile number is 07758236407.
  • Could I please get your name, permanent address and contact details?
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