Lost and Damaged Baggage x2

Lost and Damaged Baggage x2

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Storyboard Text

  • Yes, I'm sure I can do that.
  • I'm now going to have to ask you to fill out a Property Irregularity Report (PIR).
  • What does the PIR involve?
  • It's generally just information about yourself and the lost baggage.
  • That's a lot more reassuring, thank you.
  • We will also be able to track your missing bag using the WorldTracer system, which matches found baggage with info on PIRs.
  • But what am I supposed to do. All my belongings are in that case?
  • As an apology for the inconvenience, the airline will give you £50 compensation for any essentials you will need until your bag turns up.
  • Yes, I'm staying in the Hilton Treetops hotel in the city centre.
  • Are you staying anywhere nearby?
  • Ok, thank you for all your help.
  • I reccommend that you go check into your hotel and we will give you a phone when we hear anything about you bag.
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