Could I have you passport, boarding pass and claimtag please? I am going to fill in all the information in the system.
Your flight was from Hawaii, correct? Do you have a travel insurance?
It is a very dark grey and the brand is indeed Samsonite
Yes I agree. Thank you.
I have to fill in the damage. Your suitcase is black and I see it is from the brand Samsonite, right?
Thank you. I will write down that the handle is broken, do you agree with this description?
*Hands documents back*There you go sir. This is your damage report. You can show this to your travel insurance. It is proof that the damage has happened during your return. They will give you more information about a possible compensation.