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Emotional Regulation Group
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Hi everyone! Today we will continue to talk about our different emotions and what we can do to deal with these emotions.
Some girl and her friend were laughing at me when I was taking to long to clean the isle.
A customer got mad at me because I didn't know where the the tooth paste was when he asked me.
Has anyone here got aggravated or mad at work lately?
I haven't had any issues at work, I never get mad and am always fine.
I started crying and ran away and stopped cleaning because I was so sad and embarrassed and I couldn't help myself
Anna that is awful, I'm sorry that happened to you. How did you deal with the situation?
Tom, can you suggest a coping strategy to Anna that may have helped in this situation?
When I was younger and would get upset and mad, I would always take 5 deep breathes because that would help me to relax.
I have never tried to take deep breathes before. Thanks Tom for the advice.
Anna, have you ever tried to use deep breathes to calm you in these situations that make you sad or embarrassed?
I apologized to the customer, but he was still mad at me. I got mad once he left and my job coach told me i could take 5 minutes to cool off
Mike, what did you do in your situation when the customer got mad at you?
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