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Updated: 5/11/2020
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Storyboard Text

  • Thank you for calling Trend Micro Consumer Support. My name is Ivana. How may I help you?
  • I've been trying to install Trend Micro for an hour now and it's not working. Just return my money so that a 75-year old man like me can add it to my savings.
  • Sorry to hear about it, Loonyo. Upon checking your account, I can do a remote access on your PC and install the program for you in just a few minutes! Can we give it a try?
  • I'll give you one last try. Go ahead and fix it.
  • He's been a loyal customer for 10 years! The more I need to win him back and offering RA support would be most convenient for him.
  • After Troubleshooting...
  • As you can see, the program is now installed. Your files and data are all protected and you can now browse the internet with peace of mind.
  • I am impressed with your wit and actions. I'll tell my friends about this, Ivana. Thanks!
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