(Steve listens to Joe to allow him to vent his complains)
Hey! I heard you took my lunch at work today!
Look, I hear ya out but I didn't take your lunch Steve., but I'll hear ya out and buy you lunch.
This doesn't change anything!
How was that Steve? Did our conflict disappear yet?
Eh, I do feel kind of better but I am still angry from you taking my favorite pen!
Right now Steve and Joe are having a conflict. Joe uses his listening skills to allow Joe to vent.
This isn't about the food and pen, what are you mad about?
Maybe your right....
Steve tries to diffuse the conflict by taking his mind off something...
No problem bro, it is always important to hear someone out as it always help defuse conflicts! Now lets go celebrate that birthday party!
You forgot about my birthday, but i'm not even that mad anymore due to you hearing me out and listening. You were able to resolve a conflict without even aruging back! You were really supportive and for that I thank you!
Sadly, the conflict didn't end so Steve is now trying to find a way to fix this situation.
Steve uses his head and pay attention to the situation then tries to use something personal to try to fix it.
Through the use of Steve listening skills and paying attention, Steve fixes the conflict between Joe.
Steve and Joe with the conflict resolved, go to there own matters.