Conflict resolution

Conflict resolution
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  • (Steve listens to Joe to allow him to vent his complains)
  • Hey! I heard you took my lunch at work today!
  • Look, I hear ya out but I didn't take your lunch Steve., but I'll hear ya out and buy you lunch.
  • This doesn't change anything!
  • How was that Steve? Did our conflict disappear yet?
  • Eh, I do feel kind of better but I am still angry from you taking my favorite pen!
  • Right now Steve and Joe are having a conflict. Joe uses his listening skills to allow Joe to vent.
  • This isn't about the food and pen, what are you mad about?
  • Maybe your right....
  • Steve tries to diffuse the conflict by taking his mind off something...
  • No problem bro, it is always important to hear someone out as it always help defuse conflicts! Now lets go celebrate that birthday party!
  • You forgot about my birthday, but i'm not even that mad anymore due to you hearing me out and listening. You were able to resolve a conflict without even aruging back! You were really supportive and for that I thank you!
  • Sadly, the conflict didn't end so Steve is now trying to find a way to fix this situation.
  • Lets celebrate!
  • Alright!
  • Steve uses his head and pay attention to the situation then tries to use something personal to try to fix it.
  • Through the use of Steve listening skills and paying attention, Steve fixes the conflict between Joe.
  • Steve and Joe with the conflict resolved, go to there own matters.
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