Service Management Scenario
Customer experiences equipment malfunction and productivity is down.
Oops... what's happened here?
I wonder how long this will take to fix. Hope it's not too long...
Customer uses an intuitive tool to report the service incident and requests service.
Service Interaction Center agents picks up the Service Ticket and automatically creates a work orders and schedules it in MRS.
Field Service Engineer receives a notification via SAP Work Manager.
There goes my coffee break...
AHA! Found the problem... that shouldn't be too hard to fix.
Field Service Engineer performs the service tasks and updates the Work Order onsite.
Customer is delighted to have his issue resolved so quickly and efficiently.
That was quick!
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