Hello Mr. Williams, it's Mrs. Dunn. I was just calling to tell you what a great job Malia is doing in class. We've recently started a unit on dividing fractions and she's picking it up faster than is expected at this grade level.
Hello Ms. Thompson. I was just calling to give you an update on Hunter's progress in class.
The first step to success when communicating to parents is to have a relationship with the parents of your students before problems arise. One way of doing this is for every "bad" phone call you have to make, make 2 "good" phone calls where you just tell parents something great you've noticed about thier child. This way when you have to communicate bad news, they are already primed to with a positive experience with you.
Be sure to have your data in front of you. In addition, I'd have a list of things you did to prepare the student for the assessment. It's possible the parents will feel defensive or upset and they will try to blame you. Be ready to explain how you prepared the student and what you are going to do next to help support the student further.
When the time comes to communicate test scores that are below the expected proficiency level, call the parents and use the "compliment sandwich." Start with something positive, communicate the bad with clear action steps for improvement, and end on another positive.