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Updated: 2/20/2019
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Storyboard Text

  • Managers meeting
  • We need a more efficient system
  • Productivity levels and customer satisfaction is falling dramcaically
  • That allows us to track this in real time and see where the problems are
  • Staff meeting
  • Better communication with out department, especially housekeeping. Our current system doesn't allow us to check when rooms are cleaned
  • Thank you for meeting us, please tell us what would help make your daily task easier
  • Brian storming session 
  • How about an app that eliminates the need for the receptionist to ring housekeeping and Housekeeping can update the status of the rooms in real time.
  • Any Ideas?
  • #1
  • That also allows us to track progress and productivity levels in each department
  • #2
  • # 3
  • Let's see how Cathal is finding the new app.
  • R: How can I help you? G: Hi, we would like to check in please. R: Let me check if your room is ready. G: Will that take long? R: Less than 5 seconds. Yes, your room is ready sir. G: That was fast, Brilliant, thank you
  • R =receptionist G = Guests
  • Testing
  • It's easy to work with. We can check off when we have cleaned each room and also report issues in those rooms.
  • How are you finding the new system? 
  • It's great, very fast and no more time wasted checking the room status
  • Feedback
  • I can now track staff productivity throughout each department, forecast and predict our busiest time and when we need more staff and budget our exact costs.
  • Anaylsis
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