Productivity levels and customer satisfaction is falling dramcaically
That allows us to track this in real time and see where the problems are
Better communication with out department, especially housekeeping. Our current system doesn't allow us to check when rooms are cleaned
Thank you for meeting us, please tell us what would help make your daily task easier
Brian storming session
How about an app that eliminates the need for the receptionist to ring housekeeping and Housekeeping can update the status of the rooms in real time.
That also allows us to track progress and productivity levels in each department
Let's see how Cathal is finding the new app.
R: How can I help you? G: Hi, we would like to check in please. R: Let me check if your room is ready. G: Will that take long? R: Less than 5 seconds. Yes, your room is ready sir. G: That was fast, Brilliant, thank you
R =receptionist G = Guests
It's easy to work with. We can check off when we have cleaned each room and also report issues in those rooms.
How are you finding the new system?
It's great, very fast and no more time wasted checking the room status
I can now track staff productivity throughout each department, forecast and predict our busiest time and when we need more staff and budget our exact costs.