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You & Me Communicating Actively
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2020 CMC Quality Project
I don't understand any of this...
Hi! I am Pat.
Hi! I am Nancy.
Hi! I am Diane.
Hi! I am Casey.
Yes I do!
Do you have any questions before you go home?
Philip the Patient does not understand why his doctor prescribed certain medications or what he should do when he goes home...
The side effect of that medication is...
Thank you for letting us take care of you
I am so glad that you understand all of the instructions
Pat the Pharmacist, Nancy the Nurse, Diane the Director, and Casey the Case Manager are here to help...
Impacting HCAHPS Scores
The interdisciplinary team works together...
Utilizing an Interdisciplinary Approach
...to educate Philip the Patient about his medications and disharge instructions.
Current communication and discharge instruction HCAHPS scores are below national benchmark
We can make a difference in our patients' lives when we work together!
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