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You & Me Communicating Actively
Updated: 10/5/2020
You & Me Communicating Actively
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Storyboard Description

2020 CMC Quality Project

Storyboard Text

  • You...
  • I don't understand any of this...
  • Me...
  • Hi! I am Pat.
  • Hi! I am Nancy.
  • Hi! I am Diane.
  • Hi! I am Casey.
  • Communicating...
  • Yes I do!
  • Do you have any questions before you go home?
  • Philip the Patient does not understand why his doctor prescribed certain medications or what he should do when he goes home...
  • Actively
  • Visiting nurse
  • The side effect of that medication is...
  • Thank you for letting us take care of you
  • I am so glad that you understand all of the instructions
  • Pat the Pharmacist, Nancy the Nurse, Diane the Director, and Casey the Case Manager are here to help...
  • Impacting HCAHPS Scores
  • The interdisciplinary team works together...
  • Utilizing an Interdisciplinary Approach
  • YMCA
  • ...to educate Philip the Patient about his medications and disharge instructions.
  • Current communication and discharge instruction HCAHPS scores are below national benchmark
  • We can make a difference in our patients' lives when we work together!
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