Emily had just been dumped by Charlie and was now an emotional wreck. Miss Rellem didn't understand how upset Emily was so she had to wait for Emily's BFF Lily to turn up and sort things out. (at the main school reception).
They have now made it through the rest of the day and now Emily isn't talking to anyone especially Lily. This is very unusual behaviour.
They are now back at Emily's house and in her bedroom and Lily is trying to get Emily to speak to her.