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  • Yes actually, I am not amused as I have been waiting for an hour and my luggage is no where to be seen!!
  • Hello, can I help you with anything?
  • AHH! I just really need it back, I have things in there i need!
  •  I do understand the annoyance this may cause as I have been in a similar situation, we will try and get to the bottom of this.
  • Ugh!
  • As you have not received your luggage the next procedure is to fill out a PIR form which will help track your luggage, I will go through it step by step with you.
  • Yes, here is my tag number
  • Firstly, can I please see your bag tag number?
  • I last seen it when I checked it in at Dubai International Airport 
  • Can you please tell me where you last seen your bag?
  • Can you please give me a description of your missing bag?
  • It is purple with 4 wheels and a zip
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