2. Clarify individual perceptions involved in the conflict.
"Amy hurry up and get off the computer I'ts my turn!!"-James "No, I'm not done!!"-Amy
3. Practice taking an active & empathetic listening stance.
"Come sit down in my office, how is everything?"-Ms. Clever "Okay I feel comfortable"-Amy "Okay, me too"-James
4. Generate options with a win-win outcome.
"Amy is always exceeding the time limit on the computer which is 30 minutes"-James "I would just not like to be rushed off the computer rudely by James"-Amy "Sounds reasonable"Mrs.Clever
5. Develop an agreement that works for all.
"I feel that it is fair me to use the computer after she's been on it for 30 minutes"-James "I agree with these terms, I would just not like to be rushed off the computer rudely"-Amy "okay, we're getting somewhere"Mrs.Clever
"Okay this is how we'll do things, EACH of you will spend 30 mins on the computer and when one's time is up the other will ask respectfully for their turn, Fair?" "Fair"-Amy/James
"I'm glad we worked things out"-James/Amy "Wonderful"-Mrs Clever