Personas for PA.
Customer Service Manager - Little time to complete a background check with work/family - Good on computers but goes to kids for mobile technical support - Anxious about providing info to some one other than the hiring company - Anxiety over passing the back ground check as she has already given notice as they need her to start right away -
Customer Service Rep - Mobile/Tech Savvy -Banks/shops and does everything he can on his phone - Uses socaiel media constantly of social media
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