Dealing with Difficult Customers

Dealing with Difficult Customers
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  • Excuse me, I was overcharged for this item! I want a refund.
  • I'm sorry to hear that Miss, that's definitely an issue, What would you like me to do?
  • Of course it's an issue. I want you to give me a refund.
  • Okay, let me see what I can do. What was the item and what were you charged for it?
  • It's this teapot, it had a price tag on it for $5 and I was charged $10!
  • I'm very sorry to hear that, when did you purchase this teapot?
  • I bought this two days ago.
  • Okay, can I see the receipt please?
  • Yeah, hopefully this time you won't mess it up this time.
  • I promise I'm going to do my best to fix your problem personally and if I can't, then I'll definitely get my bosses assistance.
  • Okay Miss, since you have both the item and receipt, I am able to give you a full refund! Along with the refund you will receive a $5 store credit for the inconvenience. Have a great rest of your day!
  • Thank you! You too!
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