Hi, yes I have been waiting here for my bag, everyone else has collected theirs and are away enjoying their holiday. I have a taxi walking for me outside!
I am sorry to hear this is sir, could I ask you to fill out a PIR form so I could trace your bag using World Tracer. Was it just the one bag? could you describe the bag and always confirm the bag tag number
I suppose I will have to, can exactly go all holiday with no clothes, didn't expect this to happen! ys just the one bag, it was black with a red zip, 4 wheels and a handle.
Thank you this system will hopefully find your bag and we will have it sent to your hotel, using a rush bag system, if it isn't und in 21 days it is irretrievable am afraid. In the mean time Virgin offer £50 in these situations, i will give you the web address. you could always contact your insurance as well.
Its better than nothing I guess. Thank you for your help