This is handy. There's important information that I don't want just anyone to be able to see
I'll have the code sent to my phone as a text message. I always have my phone on me, so I should always be able to get my code
She sets up a second method for getting access codes
Do you want to set up a second way to get access codes?
No, I'll do this later
Another one? Why?
Although, I can set it to call me on my landline for the access codes if I can't get text messages.
She verifies her identity for Government Gateway
User ID 194827394763
That wasn't as bad as I was expecting.
She is used to access codes. To her, it is just like being sent an email with a code to confirm that the provided email address is valid, especially as she would read her email on her phone instead of her computer
She completes registering for the service
Whilst she feels that she would always have her phone with her, when presented with the option to set up a second method of getting access codes, she thinks about how she might not have reception, or her phone might be in a different room, or out of battery. This prompts her to consider that a second method might not be a bad idea
Waits for confirmation that she is registered for the service
She likes the fact that everything has been pulled together into one place, and she doesn't have to do more work than necessary to register for Gateway.
She uses the service that she has registered for
Now that her Government Gateway is set up, she continues with the registration process for the service she was signing up for
What is your postcode?
What else do they want now? Let's get this over and done with.
She doesn't like being told to check her progress online, if when she does so, there is no actual progress information
I wonder when I'll be set up on the service. They always say I can check online, but never actually telling me anything when I go to look.
She can now sign in with Government Gateway, to take care of her tax matters.
Sign in using Gov.uk Verify
Sign in using Government Gateway
Register for new account
Personal Tax Account
Okay. I should now be able to claim my working tax credits.