P2C Contextual Research

P2C Contextual Research

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  • P2C is a recently widowed single mother
  • She is still grieving her husband
  • sigh
  • She needs to avoid being so upset that she can't do vital things
  • Everything reminds me of my husband, but I need to start dealing with the tax stuff before the taxman makes things worse.
  • Participant is a recently widowed mother to two teenaged children. She works two jobs: One in retail supervision, and one in office admin
  • She starts having to deal with HMRC herself
  • www.google.co.uk
  • After the death of her husband, she is having to deal with the things that he used to deal with, as well as everything she used handle herself.
  • She registers for HMRC services that she has never registered for before
  • Gov.uk
  • How much information do I need to give them? I hope I don't have to tell them things they should already know
  • Everything reminding her of her husband's death is upsetting, and the last thing she wants to do is deal with yet more difficult things from the government than she needs to.
  • She creates a Government Gateway account
  • Gov.uk
  • I've heard of Government Gateway before and Verify involves third parties, which I don't think is as secure.
  • Her husband used to deal with HMRC, although she would fill in some of the forms and returns herself. As a result of his death, she now has to deal with HMRC directly.
  • HMRC
  • Where should I start? I'll just Google HMRC
  • Search
  • As she signs up for government accounts, she wants the process to be safe and secure, but also as easy as possible, so that she doesn't need to keep worrying, but also so that she doesn't need to spend more time and energy than absolutely necessary on something she finds potentially distressing
  • Gov.uk
  • Register
  • Personal Tax Account Nulla facilisi. Pellentesque nec elit ut est
  • I guess I'll need to get an account. I hope it's secure
  • She selects Government Gateway, as she has heard of it before, and trusts that it is secure, which she does not think is true of Verify, after reading that it involves non-government organisations.
  • Gov.uk
  • Register using  Government Gateway account
  • Register using  Government Gov.uk Verify
  • Create an account
  • What's the difference between the two?
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