Jacob is a boy in Chloe's year at school. Recently they have been in a relationship but it ended when Chloe refused to "go to the next level" with Jacob. Jacob said it was okay and that they could still be friends.
Chloe had sent Jacob some intimate images whilst they were dating.
trustworthy features e.g. feedback
different ways to get legal advice (phone, chat, simple email, guided email)
clear info about NCYLC and its services
One day when Chloe was at home, she got a text from Jacob saying that he was going to share her pictures online if she didn't get back together with him.
Chloe jumped online and found a website that provided free and confidential legal assistance and information.
The website instantly explained to Chloe how she could get help, when she could get help and who they were. They even had different ways she could contact them for help. She understood they were real lawyers and they seemed to really care.
Chloe selected the guided e-mail option and was led through a very clear process for getting legal help - everything was fully explained and she left feeling less anxious about the situation.