Dealing with an irate customer

Dealing with an irate customer
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  • I am not happy right now.
  • Hello welcome to Sky customer service how may I help?
  • Im paying £30 a month to get kids channels and movie channels and last night I tried to put on a movie for the whole family but it wouldn't work.
  • What seems to be the problem sir?
  • That's not good enough, I'm paying £30 for something that's not even working properly. Let me talk to the manager 
  • I'm sorry to hear about that.
  • Yes that is correct.
  • I've been told that you're paying £30 a month to get kids channels and movie channels and its not working properly.
  • Ok, I will do that.
  • I'm sorry to hear about that, I will send out a technician to sort out your sky box. if it still doesn't work properly you can get a refund.
  • Thank you for sorting out my problem, I will let you know in the future how to service will turn out.
  • No problem, I'm glad to help, hopefully your sky box will be fixed in the future.
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