Dealing with an irate customer
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I am not happy right now.
Hello welcome to Sky customer service how may I help?
Im paying £30 a month to get kids channels and movie channels and last night I tried to put on a movie for the whole family but it wouldn't work.
What seems to be the problem sir?
That's not good enough, I'm paying £30 for something that's not even working properly. Let me talk to the manager
I'm sorry to hear about that.
Yes that is correct.
I've been told that you're paying £30 a month to get kids channels and movie channels and its not working properly.
Ok, I will do that.
I'm sorry to hear about that, I will send out a technician to sort out your sky box. if it still doesn't work properly you can get a refund.
Thank you for sorting out my problem, I will let you know in the future how to service will turn out.
No problem, I'm glad to help, hopefully your sky box will be fixed in the future.
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