Overcharged product

Overcharged product

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Storyboard Text

  • Ringing
  • Hello welcome to Amazon how may I help you?
  • Hi, I bought a new monitor for my computer, the price for it was £200 and it says on the recipt I was charged £210.
  • I will let the manager know and I will put you through to him, please hold.
  • Ok sir I'm now looking at the product. It says here that the price for the monitor is £200 and £10 delivery so in total you have to pay £210.
  • So that's why I have been charged for extra £10 ok thanks for the help, next time I will be more careful what I am purchasing online.
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