STORYBOARD FOR HELPDESK

STORYBOARD FOR HELPDESK
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  • Here is our everyday customer. We strive to give them the absolute best quality of service that they could have!
  • George Wright Helpdesk
  • Here we have our everyday encounter with a new customer. Our company strives to give them the best possible customer service available on the market.  We try to lower the time it takes for customers to get in contact with our employees as much as we are able which benefits our customer by having their wait times decreased and can get their problem solved faster!
  • With every new customer that comes in we gather feedback on what they say is the worst aspect of our customer service and we then improve on that to ensure that we are always above satisfactory! 
  • Feedback on your service
  • Feedback
  • With our utilization of feedback we can improve upon every aspect of our customer service in multiple different ways. Such as categorization of incidents and service requests from our customers. This can then later on help us to find the previous calls with similar or matching incidents and solve our customers incidents even faster. The benefit of our feedback management and categorization of incidents to our customers is that their service is always improving and getting faster with time.
  • Feedback on your service
  • What to improve on.
  • Goals for George Wright Helpdesk: Improve feedback response Improve Incident/Service Request Categorization
  • As you can see, here we have begun categorizing and organizing all of our incidents, service requests and feedback that come in. We hope to always achieve great customer service levels while always improving to stay on top!
  • Feedback
  • Feedback
  • Feedback
  • Feedback
  • Feedback
  • Feedback
  • Feedback
  • Feedback
  • Feedback
  • Feedback
  • Incidents
  • Incidents
  • Incidents
  • Incidents
  • Incidents
  • ServiceR.
  • ServiceR.
  • ServiceR.
  • ServiceR.
  • ServiceR.
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