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  • hi. i have lost my luggage. it never arrived with the other passengers luggage. can you help me please?!
  • I'm really sorry about that sir. i will try my best to get your bag. I will need to fill in a PIR form for you.  which origin airport have you arrived from?
  • London, Heathrow
  • okay thats fine. so the PIR form helps us to find your luggage as all the information is entered Into a system called the WORLDTRACER, which matches the information of the PIR and this helps to track down the missing baggage.
  • okay. As long as i get my bag. 
  • Okay sir. im going to ask you a few quick questions about the bag. can I see your bag tag number? And could you tell me roughly when and where you last saw the bag? 
  • yes. my bag tag number is SK 2356. And the last time i saw the bag was when i checked it in at Heathrow airport at 2pm.
  • Okay sir, and could you describe the bag please? is there anything different about the bag?
  • okay great. So here is your copy of the PIR form. Here is your reference number as well and you will hear from us within 21 days. Im really sorry about this sir but we will hopefully be able to get your bag for you.
  • its a Nike bag. it has a blue sticker on the left hand side.
  • Okay. I look forward to hearing from you. Thanks for your help
  • No problem sir. Enjoy the rest of your day!
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