Questions About Remote Learning?

BOARD 1
Updated: 11/4/2020
BOARD 1
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Storyboard Description

SMASH REPAIRS

Storyboard Text

  • HELP!
  • CUSTOMER CARE
  • OK, John I've booked a cab to pick you up. Track this using the link I've sent to you.
  • PEACE OF MIND
  • Relief
  • Driving to work on the M5, John has an accident. He's OK, his car is not. John calls his insurer.
  • VISIBILITY AND CONTROL
  • John explains his circumstance and is given a claim number by the insurer. Using x booking website, a cab is booked to collect John. The details aresent via a tracking link.
  • SIMPLICITY
  • That's good!
  • Both John and the insurer can track the status of his cab real-time. John can also call the Driver directly, should he require.
  • GOOD TO GO
  • Let me book you a cab. It's covered by your insurance policy.
  • Using x website, the insurance customer care team can monitor (real-time), the status of ALL customer booking's made. They have better visibility and control of the service experience and cost.
  • Arriving at the Smash repair, the Driver knows the booking is on the insurers account. John simply exits the vehicle without having to pay.
  • All good, this booking is covered by your insurer.
  • At the Smash Repair John completes required paperwork. Good to go, the Smash repair books John a cab using the x website.
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