Checking the ETA for a Guest

Checking the ETA for a Guest

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Storyboard Description

Hiroto - guest - where's my cab. Share booking details.

Storyboard Text

  • 8 Guests I need to book cabs for. Some I'll need to book on the phone. 
  • Mr Skelton, All done - your cab is booked for 6.00am tomorrow. 
  • Now, where was I?
  • Handover - Hiroto... checks the log book to see what bookings he needs to make....then checks the 13cabs website to see what cabs are already booked for Guest pick up on his shift.
  • cmon .....
  • Hi, Can I have a Silver Service with Child Seat to pick up 7.00am tomorrow please. 
  • Hiroto has time to make the scheduled bookings captured in the log book. For each new booking made, he transfers the booking details in to the HOTELS customer database. 
  • busy, busy
  • Hi, what's the best way to get to ...?
  • The phone rings - It's a Guest (room 101) requesting a cab for tommorrow 6.00am.  Hiroto makes the booking and confirms with the guest.
  • Right, what's Hiroto left for me to book?
  • Having made all desktop bookings, Hiroto calls 13cabs to book vehicles that have special requirments. When it's busy it's not the best
  •  When extrmely busy, future booking requests are written into the log book. This saves Hiroto time - allowing him to focus on customers needing immediate assistance.  
  • Handover - Hiroto's counterpart Dean takes over.  He checks the log book to see what bookings he needs to make...then checks the 13cabs website to see what cabs are already booked for pick up on his shift.
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