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  • Now we're using Tawk.to we can answer queries from clients/customers easily!
  • I've just got a chat request from a perspective client! I'll go and answer!
  • You have a chat request!
  • The potential customer (an accountants firm) says they need help expanding overseas. The chat is then transferred to Jake, who is the international business manager so he can assist further.
  • After telling the customer how they can help, Jake sends the customer a background document with further information directly over the chat session, so the potential customer can read it in real-time and discuss it over the chat session.
  • The customer agrees to set up a further meeting via Glip (another proposed solution) and have a video chat.
  • Thanks to Tawk.to allowing us to engage and attract new customers, we won the business of the potential customer!
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