I have a list of items to analyze today. The SLA of two will expire today.
My to do list - ANALYSIS 1 1) interpret info of the alert 2) remember what are the related info I need to search for 3) gather additional info 4) analyze 5) check if something´s missing 6)conclude analysis
interpret info of the alert WHAT ARE THE PROBLEM HYPOTHESIS? HOW DOES THIS FEATURES ARE RELATED TO THE HYPOTHESIS?
check if problem hypothesis is type A, B, C ... if type A: gather info (a,b,c,d); if type B: gather info (e, f, g); etc
With all these info I will analyse. If something´s missing, I will search for more info or ask my colleagues.
Collects additional info using several tools, systems, files