An IT Technician
Updated: 2/8/2020
An IT Technician

Storyboard Description

Gloria tells her story.

Storyboard Text

  • Computer Support Specialist
  • Hi I am Gloria. I am a Computer Support Specialist. I work in the computer center of a big company.
  • What Specialists Do
  • Each day I provide help and advice to computer users in this company. I work full time and sometimes I need to be available evenings and weekends.
  • What Specialists Do
  • Some specialists work as a help-desk technician in a call center.
  • Hello Help Desk, how can I help you?
  • Help Desk
  • How to Become a Specialist
  • This job required an associates degree which I finished by going to Community College for 2 years after High School.
  • Pay for a Specialist
  • The median annual wage for computer network support specialists was $62,770The median annual wage for computer user support specialists was $50,980
  • Job Outlook for a Specialist
  • Employment of computer support specialists is projected to grow 10 percent from 2018 to 2028, faster than the average for all occupations.