product presentation/ handling and understanding objections

product presentation/ handling and understanding objections

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  • I need to give them options to make sure they purchase something!
  • Product Presentation
  • Why don't you ask him to show you what else he has to offer?
  • Here, Will is presenting his customer with 3 options at 3 different price points.
  • We have some other options that are a little bit more expensive, and some that are a little less, it all depends on the flavor you want.
  • $0.99
  • $2.99
  • $1.99
  • These look great, and affordable! Which one do you want, honey?
  • Actually, those aren't the flavors that I was looking for...
  • Here, Will will have to deal with his customer's objections.
  • $2.99
  • No worries, here are different candies that you might like better.
  • $0.99
  • $1.99
  • Will uses the substitution method to address the objection. 
  • The blue candy looks great! Can I get that one mom?
  • Sure sweetie, and it's just the right price!
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