Airport Ground Operations - Lost and Damaged baggage.
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Good Morning how can I help you?
I'm furious I have been waiting for over an hour and my luggage still hasn't arrived!
UGHH... how can I get it back? I need it now !!
Oh no! I totally sympathize with you its a nightmare when travelling and things don't go smoothly. But that's why I am here to help.
The procedure to find missing luggage is for you to fill out a Property Irregularity Report (PIR). This gives contact details for the airline and also gives you instructions on how to track your lost bag.
How long is this going to take to fill out?
I suppose I don't have a choice! So lets get it over with.
It should'nt take too long , if you'd like I can help you fill it out? I can take it over to the seats for you.
My name is Philip Stewart and my address is 6 Broomhill Road , Peterhead, AB42 ER. Yes , here is my baggage tag receipt.
Just some questions to start the procedure of finding your luggage.What is your Name and Address Sir? Also Can I see the bag tag numbers please?
In Aberdeen when I checked in for my flight here (to LGW)
Can you recall the last time you seen your luggage?
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