Airport Ground Operations - Lost and Damaged baggage.

Airport Ground Operations - Lost and Damaged baggage.

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  • Good Morning how can I help you?
  • I'm furious I have been waiting for over an hour and my luggage still hasn't arrived!
  • UGHH... how can I get it back? I need it now !!
  • Oh no! I totally sympathize with you its a nightmare when travelling and things don't go smoothly. But that's why I am here to help.
  • The procedure to find missing luggage is for you to fill out a Property Irregularity Report (PIR). This gives contact details for the airline and also gives you instructions on how to track your lost bag.
  • How long is this going to take to fill out?
  • I suppose I don't have a choice! So lets get it over with.
  • It should'nt take too long , if you'd like I can help you fill it out? I can take it over to the seats for you.
  • My name is Philip Stewart and my address is 6 Broomhill Road , Peterhead, AB42 ER. Yes , here is my baggage tag receipt.
  • Just some questions to start the procedure of finding your luggage.What is your Name and Address Sir? Also Can I see the bag tag numbers please? 
  • In Aberdeen when I checked in for my flight here (to LGW)
  • Can you recall the last time you seen your luggage?
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