Marketing

Marketing
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  • Problem- Lack of interaction with customers
  • I know right! Plus there's no tissue provided...
  • Am I supposed to eat with my hands? Why aren't cutlery provided?
  • I wonder if my customers are satisfy with their meal and services provided...
  • Identification of gap
  • Yes. I agree we should totally find a solution to this!
  • I noticed that we had taken our customers for granted. We don't even know what they are thinking. Do you guys have any idea to overcome this issue?
  • Actually, I think there's an app that can actually solve our problem. The app's name is Infinity.
  • Introduction of App - Infinity
  • "Let us know what's on your mind"
  • Log in as Customer
  • Log in as Marketer
  • Your one review makes a change!
  • Infinity
  • Satisfied? Unsatisfied?
  •  The relationship between marketers and customers are weak. Lack of interaction with customers make them miss up opportunities to improve
  • Insights of the app - Customers
  • Choose a restaurant to review
  • "Let us know what's on your mind"
  • Infinity
  • Satisfied? Unsatisfied?
  • Internal discussions made to find a solution
  • Insights of the App - Marketer
  • "Let us know what's on your mind"
  • Yakun Kaya Toast
  • Infinity
  • Satisfied? Unsatisfied?
  • All Reviews customer made for a specific restaurant will appear in the marketer's account. Review will not be shown to public as bad reviews will affect the restaurant's image. 
  • Customer relationship Achieved
  • After logging in, customer can choose a restaurant to review. After a review, the marketer will then determine how much coins that review worth. The value of the coins can be used to deduct from the total spending in a restaurant that is collaborating with us.
  • Coins that you have collected
  • Your review
  • Burgerlicious Cedele Killiney Kopitiam Mrs Pho Yakun 
  • 10
  • After logging in, Marketer can view all the reviews from their customers. Feedback could also be made for the retention of customers. Subsequently, marketer can reward their customers with coins depending on the usefulness of the review.
  • Customer B
  • Customer A
  • Feedback
  • Feedback
  • 15
  • 10
  • A win-win situation created and customer retention achieved.
  • I'm so happy that they actually solved the problem that I complained last time!
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