Help Desk - Part 1

Help Desk - Part 1
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  • - Introduce self -state reasons for plan -mention our goals and how we operate(policy,people management, customer satisfaction.) -introduce the standards we use.
  • - talk about vision - talk about mission
  • - Speak about our 6 goals -Go in depth into first goal -increase customer satisfaction by 15% by year - mention processes that aid in this goal
  • - Go in depth on second goal - Achieve 75% or higher First call resolution rate within a year -mention processes that aid in this goal
  • - Go in depth on third goal - Achieve a less than 10% employee turnover rate within a year -mention processes that aid in this goal
  • -Go in depth on goal 4 - Reduce cost per Incident by 10% by year end -mention processes that aid in this goal
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