Correct Handling of a Customer Complaint

Correct  Handling of a Customer  Complaint

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  • I ordered a large amount of candy for my kid's birthday.
  • Welcome to Gourmet Candy? How may I help you?
  • I'm sorry to hear that. Do you have a summary of what you were supposed to receive?
  • However, my order was late and I received the wrong type of candy.
  • I ordered sugar-free lollipops, gummy bears, and taffy but only got  broken peppermints.
  • order
  • The candy was too late for his birthday but I just want a refund now.
  • We apologize for the late arrival and will be happy to issue you a refund.
  • order
  • Thank you! That's great!
  • It's my pleasure! Once again, we apologize for the late delivery and will ensure it never happens again!
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