cabin crew

cabin crew
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  • I have waited over 25 minutes for my luggage and it has not turned up. 
  • Hello Sir, How may I help today?
  • Thank you, yes it was just the one piece of luggage.
  • I am sorry to hear that sir. I will do everything I can to locate your luggage. was it just the one bag?
  • Yes that is correct, it has been over 25 minutes.
  • Okay, here is a Property Irregularity Report  i will just need to take a few details from you  to help us locate your luggage. So you say you haven't seen your luggage for over 25 minutes?
  • The last place that I saw my luggage was when i checked it in before my flight. The baggage number is PR452847
  • Can i ask where you last saw your luggage and do you have the baggage number?
  • Yes sure, it is a fluorescent blue with 3 green stripes around it. its has 4 wheels and a handle on the top and side.
  • Okay, can you describe your bag to me please?
  • Yes sure, it's David Black, 07937862434 and my address is 35 Anderson Drive Aberdeen AB17 4ND
  • Okay, thank you. could i please ask you for your full name, contact number and also your address please?
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