Gaby Cheng

Gaby Cheng

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Storyboard Description

Problem Scenario

Storyboard Text

  • Gaby Cheng, 23 years old, moves to Newark for his master degree at NJIT. He is an introvert person. He struggles to shift his life from a peaceful and quite place in Kentucky to a very urban area !!!
  • He does not have any database background since he bachelor in graphics design. The whole registration process really slow that frustrates him. He receives his I20 very late which delays the tuition bill. He has to pay $500 for the late fee, and fortunately voided.
  • After the admission process, school give him very little time to register for class. He does not have any idea which class he should takes. He is not social and doesn't want to seek for help. He ends up taking inappropriate classes. He feels really bad !
  • Since he is not social, and does not have communication ability, he keeps getting denies for all work opportunity. It also affects his grades even though he does good on the tests because he does not participate well in class.
  • Newark is a very urban area. Since he's late for class registration, most of his classes is at night. He scares of walking to class. He ends up paying uber for the commute which increases his own living expense.
  • Gaby is really stressed for everything and start looking for a system that can help him deal with all issues online. He hopes for a better semester with better class schedule.
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