UX:MallManage

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  • Herbert feels frustrated whenever he goes to the mall and gets lost easily due to his bad short-term memory.
  • He often struggles to find parking in which he almost uses a different entrance to the mall for each trip which makes the experience very tedious and exhausting.
  • Herbert ran into his friend, Gary inside the mall and  he told him about his problem with maintaining a  well-organized, simple and straightforward shoppin experience
  • Gary introduced Herbert to MallManage, an app that scans  the mall's QR code to have a digital version of their map on your smartphone to keep track of yourself easily.
  • With MallManage, Herbert is able to manage his mall shopping experience  to be more pleasant by having the ability to account for whether he can't find parking or when he is in a hurry to return an item and being far away from  where he has to be.
  • Herbert is now able to shop efficiently without wasting time struggling to navigate through the mall.
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