Handling Customer Complaints (Right Way)

Handling Customer Complaints (Right Way)

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  • "I would like to order 1 double pounder with no onions and pickles" 
  • "Okay Sir, will that be all?"
  • "I asked for my double pounder to be made with no pickles or onions!" Did you not hear me"
  • I'm sorry Sir, I'll have your order fixed right away.
  • I'm here to get my order replaced cause somebody failed to get it right the first time!
  • Hi, How may I help you?
  • Ok...
  • Yes, it'll be ready soon
  • "I just hope my order is correct this time" This ain't the first time this had happened here.
  • Sam, is his order almost ready?
  • I'll try not to do that again. Honest mistake on my end
  • I agree
  • Having a customer complaining about wrong orders is a bad look on our part
  • Sorry for the wrong order Sir. Due to this incident i'll give you a refund on your order.
  • Thank you for listening and understanding me.
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