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  • Monthy Meeting with Supervisor
  • Hi Timothy. Let us talk about our plan of approach for the month of May.
  • RS Advisor
  • Sure Yan. I am really excited about this month.
  • Supervisor
  • So, I have the agenda here:
  • AGENDA * SQ Outliers for focus * Kickers or other initiatives * Prizes or funding * Training sessions * AOB
  • Great.
  • The outliers that I identified are: Ken, Lisa, Madison.
  • Good. Those are the persons I have identified as well.
  • My plan of action is to do some skills transfer with Ken so that we can work on his tone & being more conversational. I will do side bys and silent monitors with them all. 
  • That sounds like a plan. I notice also that Lisa has an efficiency issue and needs to work on her wrap time. If you can, could you do more sidebys than silent monitorings?
  • Yes. I will be awarding the person with the best call weekly with a phone credit of $200. I will need help financing the call credits.
  • Ok. Do you have anything planned as it relates to kickers? 
  • Sure. I will finance it with the team funds.
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