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9:00am The work day begins...
Shannon is everything okay???
No, everything is not okay! Do you have a problem with me or something because you always seem to get angry at me if I don't do something right.
Okay, I do admit that I had a problem when you first started working here. It was because you weren't as experienced as the other staff. But now you have gained some experience but I will be training you some more also.
Shannon has worked at a small inner-city tax firm for 2 years. She is struggling with the lack of communication from her manager/supervisor which results in her becoming upset and frustrated. Caleb is confused why Shannon isn't doing her work and looks really upset!!!
Shannon begins to cry as she asks Caleb if he has a problem with her as he never communicates how a supervisor should communicated with his colleagues.
Caleb has not provided her with the necessary training for her to do her job effectively. Caleb admits that he had a problem with her and wants to do some more training as he realised that he hasn't been providing necessary training for her to succeed in this career.
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