Consumer Rights

Consumer Rights

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Storyboard Description

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Storyboard Text

  • I'm looking for a coat for my 8 year old son and he specifically wants one with a hood.
  • Okay I found a really nice coat and i wrapped it up for you, so it's easier!
  • Hi! Welcome to the Everything Store! What can I help you find?
  • Back at her house with her son's new coat...
  • Um.. where is the hood?!
  • I got you a new coat son! It has a hood and everything you are gonna love it!
  • *gives him coat*
  • I cannot believe she would give me that coat knowing it had no hood! What a fool.
  • I'm sorry we don't do returns.
  • I wan't to complain to your manager right now!!!!
  • Hello, I am so sorry, we can exchange that coat for one with a hood. You can also get store credit for the inconvenience.
  • Finally some real service. Thank you and you need to check your employee. 
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