How to Deal with an Angry Customer

How to Deal with an Angry Customer
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  • As the owner of a local supermarket, I often have to adapt myself to different situations to better serve my customers. Oh, a customer is on his way over right now!
  • Oh dear, he looks very angry. No worries; Proper business procedure can ensure that everyone walks away happily.
  • Good afternoon, sir. What can I help you with today?
  • I BOUGHT THIS RED SHIRT HERE AND AFTER ONLY ONE WASH IT TURNED PINK! THE LABEL SAID IT WAS RESISTANT TO FADING!
  • I see. May I invite you into my office?
  • SURE!!!
  • What are you going to do about my shirt!?
  • BUT WHAT ABOUT--Oh, really? That's great!
  • Sir, I would be more than happy to accompany you to our clothing department so you can choose a new shirt for an exchange.
  • See? Through being friendly, to the point, and assisting the customer, even the most heated disputes can be resolved in a business-like manner.
  • Thank you for all of your help! I'll definitely be coming back!
  • You are very welcome! Thank you for your business, and please, do come again!
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