Webex Training

Webex Training

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Storyboard Description

Overview of webex training delivery.

Storyboard Text

  • Introductions
  • This webex training session will cover.... By the end of the session you will be able to..... To get the best out of this training you will be expected to interact..... At the end of the session I will ask a number of questions to the students in general........
  • Error conditions & Overview of Procedure
  • These are the symptoms we see: •Errors as seen by customer •Diagnostic Failures This is what we do: •Read procedure from support web site if available. •Create plan of action with times. •Identify if Concurrent or Non-concurrent. •Assess possible risk and action to reduce risk. Other: •Work arounds. •Considerations. •Cautions.
  • Real Time/Video of Procedure
  • Show Diag/verify Procedures Show firmware updates if req'd Show status rebuild, charging etc. Show closing call. Clear logs, enable resouces etc.
  • •Show real-time information as seen by customer •SEL, OS Event Log, Management applications, BIOS/UEFI Errors
  • Demonstrate engineering procedures Show parts replaced Explain all cautions
  • Practical exercise
  • Send each student logs for a problem and ask them to: i. Identify the problem ii. Create a plan of action
  • Question & Answer Time
  • Summary
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