Course 1 week 4

Course 1 week 4

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Storyboard Text

  •  Oh! The customer has sent an email asking about the estimated time of delivery of her order
  • from:..
  •  I need to check the status of the order. This will take some time now
  • from:..
  •  Hmm, I should ask someone about the driver of the delivery vehicle and get his contact number
  • from:..
  • The customer always wants to be updated about the ETA of their order.
  • Lets call the driver and check how long it will take him to deliver the order
  • from:..
  • Peter has to go and ask the floor manager about the order status.
  •  Well, the driver said it will take him about 2 hours. Let me send an email to the customer to let her know
  • from:..
  • to:..
  • Once, the order is loaded on the vehicle, Peter has to get in touch with the driver.
  • Oh! The order will take 2 hours more to arrive.
  • Call and message is the only way Peter can know the location of the vehicle.
  • Peter, then has to personally send an email to customer with the location update.
  • Customer receives emails from Peter about her order delivery. 
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