Good Morning Madam, Everything is okay? You look upset..
Yes, sure. I hope it won`t take too long...I have no time to play here just because you guys can`t handle my bag from London to Aberdeen. Such a joke.. seriously
Upset?! I can`t find my bag! I`ve been waiting for 40 minutes and still nothing ..
I understand your angriness Madam, let me help you. When did you see your bag last time? Also, may I see your baggage receipt and your bag tag number please?
I don`t know. In London when I checked in. There you go my reference number..
Could you describe your bag? Did you have anything unusual on it which can help to identify.
Yes, it is big, black and has 4 wheels. Oh and it has a red piece of ribbon on it.
Thank you Madam. It helps a lot. I`m gonna need some of your details to fill up a PIR form and then I can transfer your case to the Worldtracer system to help to find your bag. And as soon as we found your bag we`ll deliver to you to your given address
Can I ask you to check your given details to avoid complications?
Till we can`t locate your bag I can offer you as a compensation £15 for essential item or just go and buy thing what you need but keep the receipts so you can claim back.
Is that all? So If I wouldn`t have enough money with me I would stuck here without my bag and the only thing you can give me is £15 pound? You are lucky that I`m a calm person ...