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  • Good Morning Madam, Everything is okay? You look upset..
  • Yes, sure. I hope it won`t  take too long...I have no time to play here just because you guys can`t handle my bag from London to Aberdeen. Such a joke.. seriously
  • Upset?! I can`t find my bag! I`ve been waiting for 40 minutes and still nothing ..
  • I understand your angriness Madam, let me help you. When did you see your bag last time? Also, may I see your baggage receipt and your bag tag number please?
  • I don`t know. In London when I checked in. There you go my reference number..
  • Could you describe your bag? Did you have anything unusual on it which can help to identify.
  • Yes, it is big, black and has 4 wheels. Oh and it has a red piece of ribbon on it.
  • Thank you Madam. It helps a lot. I`m gonna need some of your details to fill up a PIR form and then I can transfer your case to the Worldtracer system to help to find your bag. And as soon as we found your bag we`ll deliver to you to your given address
  • Can I ask you to check your given details to avoid complications?
  • Sure..
  • Till we can`t locate your bag I can offer you as a compensation £15 for essential item or just go and buy thing what you need but keep the receipts so you can claim back.
  • Is that all? So If I wouldn`t have enough money with me I would stuck here without my bag and the only thing you can give me is £15 pound? You are lucky that I`m a calm person ...
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