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Storyboard Text

  • I have been waiting for my luggage, it hasn't arrived yet
  • hey how can i help you today
  • oh, I'm sorry to hear that. where did you last see your bag
  • Heathrow Airport when i checked it in 
  • yes,  I'm Anaiza Fernandes and live at 10 canal street in woodside, Aberdeen. 0783939746
  • can I see your bag tag numbers
  • can i take your full name, contact number and address, please
  • yes its  a louis vuitton bag with zips and wheels
  • does the bag have any zips/locks/straps/wheels etc?
  • okay its 45 Don place,  Hammersmith, west London
  • we are now going to complete the Property Irregularity report
  • can I take your temporary accommodation address, please
  • I'm leaving aberdeen on 19th June 2018
  • what is the date your leaving?
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